Frequently asked questions
Do you have questions? Find the answers here.
Before starting, see operator costs, the platform component and uniform roaming and service costs. Fixed, time and blocking fees are shown separately.
We explain the price components and estimate before charging. The service rates are identical for all payment methods; the final operator CDR determines operator costs.
The monthly subscription is displayed at /preise, including available new-customer promotions. Charging costs are extra: operator costs, the platform component, uniform service costs and local VAT. See the binding estimate before starting.
The platform component is €0.01 per started kWh and per billable minute for applicable time or blocking tariffs, before VAT. The monthly fee and uniform service-cost pool are separate revenue components. Cheaper processing can leave reserves; exactly 1ct net profit per transaction is not promised.
They fund network access, operations and payment processing through a shared pool. The fixed and percentage service rates are the same for every payment method. The complete formula and example are shown at /preise.
No. You start the charging session directly in the app. A physical charging card is not required.
The app shows charge points currently connected through our roaming partners. Status and availability are updated regularly; the information shown immediately before the start is decisive.
We wait for the final operator CDR, calculate the operator amount plus the service terms disclosed before starting, collect payment and then send the itemised invoice.
No. Card, wallets and PayPal use the same service rates. They are not a reimbursement of the individual processing fee for your chosen payment method.
Start fees are one-off costs per charging session charged by the operator. Blocking fees apply if the vehicle remains at the charge point after charging ends. Both are set by the operator and shown as separate items. We add €0.01 per minute to blocking fees. Everything is shown before charging starts.
The app shows status changes and errors reported by the charging provider. Billing is based on session and consumption data confirmed by the provider. Our support team can help if there is a problem.
Data is transmitted between the app and server using encrypted HTTPS. Passwords are not stored in plain text. Our privacy policy explains which service providers process data and which rights you have.