Delete your Transparent Laden account
Transparent Laden is operated by Anesda Nord UG (haftungsbeschränkt). You can delete your account in the app or customer portal, or request deletion by email. This information is accessible without signing in.
Delete in the app or portal
- Sign in to your Transparent Laden account.
- Open Profile and select Delete account.
- Confirm with your current password, or with your email address if your account uses social sign-in without a password. Confirm the deletion prompt.
Open profile in the customer portal
An active charging session must be ended first. If a payment-method agreement cannot be deactivated, deletion stops safely; contact support instead of repeating payment steps.
Request deletion without app access
Email info@transparent-laden.de from your registered address, with the subject “Transparent Laden – account deletion”. We verify that the request belongs to your account before deleting it. Do not send your password, full payment details or an identity document in an unsolicited email.
What is removed and what must be retained?
Account and contact information that is no longer needed is removed or anonymised. Login sessions and linked sign-in identities, push registrations, notification preferences, reviews and associated images are removed or revoked. Saved payment agreements are deactivated and active subscriptions are ended as part of account closure.
Deletion does not erase outstanding claims or statutory records. Invoices and accounting documents are generally retained for eight years and business correspondence for six years; longer periods may apply in individual cases. Retained billing records are restricted to the required purposes. Backups are overwritten through the regular backup cycle. Anonymous aggregate statistics cannot be assigned to an account and contain no individual account record to delete.